Fastest Response Time
You'll hear back from us within 24 hours. That's 29 days faster than the rest.
Fastest Completion Time
Most of our repairs are completed within 7 days, compared to the industry standard of 30-60 days.
24/7 Emergency Hotline
The only 24/7 Emergency Hotline in the industry. Plus, we actually answer the phone.
1
Submit A Service Request
Use the link below to submit a Service Request. Please note that requests given by phone or email will not be recorded or serviced.
2
Schedule a Visual Inspection
Our Service Manager will reach out to you within 24 hours to schedule a visual inspection at your home. This helps us determine what repair is needed.
3
Schedule the Repair
After the visual inspection, our Service Manager will typically schedule your repair within 7 business days, depending on your schedule, your subcontractor's schedule, and material availability.
Please call our 24-Hour Emergency Hotline if you experience the following concerns:
StrucSure 1-2-10 Warranty
Our Warranty guarantees that each home’s materials and workmanship quality meets or exceeds industry standards.
Your 1-2-10 Warranty covers:
1 Year: All workmanship and materials in your home for 1 year.
2 Years: HVAC, plumbing, and electrical systems for 2 years.
10 Years: The structural integrity of your home for 10 years.
A complete list of homeowner responsibilities that are not covered under warranty.
Maintenance Tutorials
Our Service Manager walks you through how to tackle common homeowner concerns.
Phone: (682) 499-7045
Hours of Operation: Monday - Friday, 8:00 AM - 6:00 PM
Experience Premium Homebuilding
DoubleRock Homes is a DFW-based land developer and homebuilder that builds outstanding quality, energy-efficient, and technologically-advanced homes at an affordable price.