Experience our Industry-Leading

Service Department


Fastest Response Time

You'll hear back from us within 24 hours. That's 29 days faster than the rest.

Fastest Completion Time

Most of our repairs are completed within 7 days, compared to the industry standard of 30-60 days.

24/7 Emergency Hotline

The only 24/7 Emergency Hotline in the industry. Plus, we actually answer the phone.

Our Service Model

1

Submit A Service Request 

Use the link below to submit a Service Request. Please note that requests given by phone or email will not be recorded or serviced.

Submit a Service Request

2

Schedule a Visual Inspection

Our Service Manager will reach out to you within 24 hours to schedule a visual inspection at your home. This helps us determine what repair is needed.

3

Schedule the Repair

After the visual inspection, our Service Manager will typically schedule your repair within 7 business days, depending on your schedule, your subcontractor's schedule, and material availability.

Emergency Service Request

Please call our 24-Hour Emergency Hotline if you experience the following concerns:


  • Total loss of heating or air conditioning
  • Total loss of electricity or water not caused by weather conditions 
  • Total blockage of the septic or sanitary sewer system
  • An electrical problem that presents a fire hazard
  • Discoloration or smoke coming from an electrical outlet
  • A leak that is causing damage to the home 


Call (682) 499-7045

StrucSure 1-2-10 Warranty


Our Warranty guarantees that each home’s materials and workmanship quality meets or exceeds industry standards. 


Your 1-2-10 Warranty covers:

1 Year: All workmanship and materials in your home for 1 year. 

2 Years: HVAC, plumbing, and electrical systems for 2 years. 

10 Years: The structural integrity of your home for 10 years.

View Warranty

Homeowner Maintenance Guide


A complete list of homeowner responsibilities that are not covered under warranty.

View Maintenance Guide

Maintenance Tutorials


Our Service Manager walks you through how to tackle common homeowner concerns.

Watch the Tutorials

Contact Us


Phone: (682) 499-7045


Hours of Operation: Monday - Friday, 8:00 AM - 6:00 PM

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